Total Calls in the Year

Report Definition:

The Total Calls in the Year report provides all call data to PerformCare throughout each calendar year. PerformCare connects young people and their families statewide to the care they need to be well, including support for behavioral health, substance use treatment, and intellectual/developmental disability services. It operates through the New Jersey Department of Children and Families' (DCF) Children’s System of Care (CSOC).

Data Portal Functionality:
The Data Portal allows users to select additional variables to gain further insight into the selected report. In addition, each variable can be further filtered to provide a subset of data within the variable. Data is provided as a table or, when available, a graph.
Variable Definitions:

• County: The State of New Jersey is administratively divided into twenty-one counties. The county for this report is based on the youth’s home address. The twenty-one (21) counties in New Jersey are: Atlantic, Bergen, Burlington, Camden, Cape May, Cumberland, Essex, Gloucester, Hudson, Hunterdon, Mercer, Middlesex, Monmouth, Morris, Ocean, Passaic, Salem, Somerset, Sussex, Union and Warren counties. The category of "Other" is added to the list and includes children in cases where a county of assignment could not be determined or in a county other than those listed at the time of the data extract.
• Year: Year represents data for the calendar year.
• Age Group: Age is calculated based on the child's age at the time of the call. The age categories for this report are:
  • 0 to 4
  • 5 to 10
  • 11 to 13
  • 14 to 17
  • 18 and over
  • Missing or Undetermined – A missing or undetermined age for a youth can occur when there is no youth record attached to the call record.
• Gender: The identified gender of a person. Gender categories are:
  • Male
  • Female
  • Missing or Undetermined
• Race/Ethnicity: The race categories are analyzed in combination with ethnicity. If a person's ethnicity is Hispanic, they fall under the category of "Hispanic" regardless of their race. If their ethnicity is "non-Hispanic", they fall under their corresponding race. The category of "Another Race" includes American Indian or Alaska Native, Native Hawaiian or Other Pacific Islander, Asian, and Two or More Races. The race/ethnicity categories are:
  • Black or African American
  • Hispanic
  • White
  • Missing or Undetermined
  • Another Race
• Call Reason: A categorical description of the reason a call was made to PerformCare.  The call reason categories are:
  • Billing Inquiry
  • Adolescent Housing Hub
  • Intellectual/Developmental Disability
  • In Home Service Request
  • Information and Referral
  • Reconsiderations & Concerns
  • Out of Home Request
  • Substance Use
  • Youth Specific Inquiry
  • Other
  • Multiple Reasons
  • Missing or Undetermined
• Caller Type: A categorical description of the individual who contacted PerformCare.  The caller types are:
  • Caregiver
  • CSOC Provider
  • External Partner

Citations:
Users may publish data obtained from this site, but we request an appropriate citation for use of this work. Below, please find an appropriate citation template, according to the American Psychological Association's (APA) guidelines.
New Jersey Child Welfare Data Hub. ([Date of Publication]). Total Calls. Retrieved on [date] from [URL].
Abbreviation Definitions:
CSOC: Children’s System of Care, a division within the New Jersey Department of Children and Families (DCF). CSOC was formerly the Division of Child Behavioral Health Services
DCF: New Jersey Department of Children and Families